Service flow

Service flow
step 1

Contact

Let us know the meeting or event date and time, number of participants, details of the venue and type of event, and other information, to the extent these are known.

Feel free to contact us even if the details have yet to be decided.

Contact us using the inquiry form or by telephone regarding requests for materials, estimates, or other matters.

step 2

Proposal and estimate

We propose the optimal equipment for your needs.

Equipment proposal

Equipment needed depends on the type of conference, scale, venue, purpose, available setup time, and other factors. We propose the necessary combination of equipment based on the information received from customers.

Estimate

An estimate is prepared based on the proposal details.

If the details have yet to be decided, we will provide a rough estimate.

Information required for an estimate

  • Event and setup date and time
  • Venue
  • Event type
  • Number of participants
  • Languages used
  • Needs for recording, audio, and video equipment
step 3

Ordering

The official order is made after you have confirmed the estimate.

If a new order, please fill in our official order forms.

Information necessary for service provision, such as the setup starting time, booth location, and method of distributing receivers, will be decided in consultation with the customer.

An engineer will visit the site in advance as needed, and discuss arrangements.

step 4

Delivery and carry-in

The requested equipment is delivered to the venue or other place designated by the customer.

The carry-in route will be confirmed in advance to ensure smooth delivery.

Please let us know ahead of time if a carry-in permit or the like is required.

step 5

Setup, operation, removal

Operation includes setup of the delivered equipment, voice checking, and function checks.

During the event, the engineer adjusts the sound so voices can be heard readily, records the proceedings, and helps ensure the event runs smoothly.

With rentals, the customer is responsible for the above.

Estimated work time (e.g.: 1 booth, 2 languages, 100 participants)

Setup: At least 2 hours

Removal: At least 1.5 hours

*Differs with number of participants and other variables.

Setup day

Note when reserving the venue that for events starting early, setup may need to be performed the day before.

step 6

Removal and return

When we provide operation services, these include removal of the equipment and loading on trucks.

In the case of rental, the customer is asked to return the equipment by the specified date.

Note that late fees may be required if the equipment is not returned on time.

For inquiries regarding interpreting equipment services, please contact:

Simul Technical Communications, Inc.

Tokyo
FAX+81-3-3544-3961
Osaka
FAX+81-6-6946-3964