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TOP Translation FAQ

FAQ

Translation
I would like to request an estimate for a translation. What should I do?

In what form should I send the text?

How do you calculate estimates?

How is the unit price for translation decided?

How long does a translation take?

Can I request an urgent translation?

How will you deliver the translation?

Can you provide certified translations?

How can I pay?


Q. I would like to request an estimate for a translation. What should I do?
A. Please contact us by phone or by completing the inquiry form on this website. We will then ask you to send us the text you want to have translated, and will deliver an estimate soon after receiving it.

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Q. In what form should I send the text?
A. A computer file is the best format. If you are sending a hard copy, please post it if possible, because faxes are sometimes difficult to read. Please note that we are not normally able to accept handwritten documents.

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Q. How do you calculate estimates?
A. Estimates are calculated based on the number of words or characters in the original text. For translation from English or another language into Japanese, 200 words are counted as one page. The number of pages is multiplied by the unit price per page.

For translation from Japanese into another language, 400 characters are counted as one page, and the number of pages is multiplied by the unit price per page. Translations between languages other than Japanese are normally calculated on the basis of the number of pages of the original text.

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Q. How is the unit price for translation decided?
A. Prices vary according to the content and purpose of your document and the type of service you chose (Premium, Standard, or Fast). Unit prices are set out in the fee schedule.
Additional layout charges may apply for some documents, depending on the content and format of the document. We will be happy to provide an estimate for a specific documents on request.

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Q. How long does a translation take?
A. Rough estimates of the time required for translation are included in the fee schedule.

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Q. Can I request an urgent translation?
A. For in-house documents and in other cases where speed is more important than editing and polish, you might consider using our Standard or Fast translation service. We do not charge a “rush fee” for urgent jobs. We always work with clients to arrange the quickest possible delivery for a job, regardless of whether you choose to use our Premium, Standard, or Fast translation services.

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Q. How will you deliver the translation?
A. We generally deliver the translation as a computer file (Word, Excel, PowerPoint, PDF, etc.). For safety, all files are encrypted and sent over Simul's secure file server. We can also provide delivery on CD-R or other physical media if required.

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Q. Can you provide certified translations?
A. Unfortunately we are not able to provide certified translations. Therefore, we are unable to undertake translation of documents requiring certifications, such as:
  • Family registers
  • Resident's cards
  • Documents relating to legal complaints/petitions

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Q. How can I pay?
A. For overseas clients, we accept payment by credit card (VISA, MasterCard, and American Express).

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